Fitbit Blaze Data Not Cleared Sync and Try Again

While Fitbits work smoothly most of the time, sometimes things don't become to program, and y'all encounter a large red X on your Fitbit'southward screen with the message that's it'southward not been able to clear its information.

Ordinarily, yous can get past this screen by syncing to the Fitbit app (or via Fitbit Connect.)

However, if your Fitbit is stuck on this red X and tin can't clear its data or the bulletin keeps reappearing, nosotros detail some troubleshooting steps that set up this error and hopefully get your Fitbit watch working once more.

So let'south go to it!

Quick checklist

Review this checklist before y'all start troubleshooting.

• Manually sync with the Fitbit app using the Sync Now feature.
• Fully charge your Fitbit.
• Update your phone, tablet, or estimator to the latest version of the Fitbit or Fitbit Connect app.
• Verify that the Fitbit app runs or refreshes in the groundwork.
• For Android users, clear the Fitbit app's enshroud in Settings > Apps > Fitbit > Storage & cache > Clear cache.
• Close or strength stop the Fitbit app then open up it once more.
• Restart your phone (tablet or reckoner) AND your Fitbit.
• Turn off the Bluetooth from any other nearby devices that also have the Fitbit app installed.
• On the main phone, tablet, or computer you sync with, toggle Bluetooth off and on.

Related reading

• Does your Fitbit screen shut off too fast? Modify this one thing
• Fitbit brandish screen black and not working or turning on? Permit'due south prepare it!
• Fitbit Versa or Sense not syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a ruby-red X and not clearing data? Check its pairing

If you connect your Fitbit to more than than ane mobile device (like an iPhone and an iPad) or calculator, that might exist the problem.

Information technology seems that Fitbits work all-time when they only connect to a single computer, phone, or tablet.

Decide which mobile device (or computer) is most important to you to house your Fitbit data and the app. For any other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

1. Open the Fitbit app.
2. Become to the Today tab and tap on your profile icon or picture at the top.
3. Tap on the Fitbit device'due south proper name.
4. For Apple devices, scroll down and choose the Remove This banner and confirm. For Android, tap the trash can and confirm you want to remove and unpair the Fitbit.
5. Open up the device's Bluetooth settings and verify that information technology's not listed as a connected device. If information technology is, tap it and cull to forget the Fitbit from the Bluetooth settings.

After removing the Fitbit from any additional computers, mobile phones, or tablets, try syncing your Fitbit with the single remaining device using the Fitbit app and see if it clears the ruby-red X from your Fitbit'due south screen.

Change your Fitbit's clock face.

Temporarily changing your Fitbit's clockface often helps get your lookout and the Fitbit app to refresh their connection.

How to change the clock face on your Fitbit

1. Open up the Fitbit app on your paired mobile device.
2. Tap the Today tab > your account picture or icon at the top.
3. Choose your Fitbit from the account list.
4. Tap Clock Faces.
5. CullAll Clocks and Select a new clockface from the Past Fitbit options.
6. Tap and install the new clock face. Allow or disallow any requested permissions, if needed.
7. Wait for the clockface to download to your Fitbit. Once consummate, tap your Fitbit'south screen and see if you tin can now navigate information technology without the data not cleared error bulletin.

If the new clockface solves the problem, you can echo these steps and alter the clock face up back to your previous one, if desired.

For issues installing a clock confront on your Fitbit, see this articleCan't change the clock face up on your Fitbit? Let's fix it.

Re-pair your Fitbit to your telephone'southward Bluetooth

1. Open the Bluetooth settings on your phone, usually found in Settings > Bluetooth.
2. Select your Fitbit from the list of continued Bluetooth devices.
3. Cull the option toForget or Forget this device–forgetting unpairs your Fitbit from your phone'southward Bluetooth.
   1. If you encounter a notification request you to let your phone to display notifications from your Fitbit, tap Allow.
4. Open the Fitbit app.
   1. Do non connect to Bluetooth through your phone'south BT settings. You have to get through the Fitbit app for the pairing procedure to work correctly.
5. Tap your profile pic or icon and cull your Fitbit device.
6. Expect for a notification to start the Bluetooth pairing process and follow the screen'due south directions to fix this upwardly again.
7. If yous don't see a notification, tap the Notifications settings within the Fitbit app to jump-start the pairing process.

Afterwards successfully re-pairing with Bluetooth, wait for your device to automatically sync with the Fitbit app or tap Sync At present.

Clear your Bluetooth's cache (Android only)

Android phones and tablets as well include an additional Bluetooth feature to clear just the Bluetooth cache.

1. Go toSettings > Apps & Notifications (or Apps.)
2. Show all your apps.
3. Tap theCard or More than button (icon looks like iii dots or 3 lines.)
4. ChoseShow system (or Show arrangement apps.)
5. Scroll the list and tapBluetooth.
6. CullStorage & cache(or Storage.)
7. TapClear enshroud.

Supersede your Fitbit in the Fitbit app

We frequently see this information non cleared error when folks merely recently factory reset their Fitbits (also called articulate user data) but forgot to remove it from the Fitbit app start.

This tip often works even when you did not recently articulate your Fitbit's user data (manufactory reset.)

If you factory reset your Fitbit without first removing it from your Fitbit account, follow these steps

1. Open up your phone's Bluetooth settings and remove the Fitbit from the listing of devices by tapping it and forgetting it.
2. Open the Fitbit app and tap your account picture or icon at the top.
3. SelectSet Upward a Devicefrom the list of business relationship options. If you lot run into your current device listed, that's okay only exercise not tap information technology.
4. Choose your electric current Fitbit model from the list of options. If you don't run into your model, whorl downward.
5. Choose the option to Replace your Fitbit.
   1. Place your Fitbit on its charger and follow the on-screen instructions.
   2. Await for the app to find your Fitbit and enter the paring code to re-pair your Fitbit to the app.
   3. Grant the Fitbit any permissions requested.

Remove your Fitbit from the Fitbit app and add together it back

If your Fitbit continues to display the message data not cleared sync & try again and you already tried the Bluetooth tips above, completely removing your Fitbit from the app might practice the trick.

1. Open the Fitbit app on your paired phone (tablet or computer.)
2. Choose the Today tab and so tap on your profile icon or picture at the top.
3. Select your Fitbit device from your account list.
4. Curlicue down, and tap Remove, and then confirm.
   1. For Android devices, tap the trash tin can and confirm yous desire to unpair.
5. Open your Bluetooth settings on your phone. If y'all see your Fitbit listed, tap it and choose to Forget it.
6. If yous still connect your Fitbit to multiple devices with the Fitbit app, like a phone and a tablet, repeat steps 1-five for each additional phone, tablet, or estimator.
7. Restart your phone.
8. Connect your Fitbit to its charger and start charging it.
9. Open the Fitbit app again and go to Today > profile pic or icon.
10. Tap the option to Gear up upwards a Device.
    1. On the set-up screen, choose your Fitbit model, then tap Ready.
    2. Wait for the Fitbit app to find your Fitbit, enter the pairing code from your Fitbit's screen, and follow the on-screen didactics to consummate pairing and setting up features.

Reset your Fitbit

If your Fitbit is still showing that its data is not cleared, a factory reset is the concluding stride to try.

When you reset your Fitbit dorsum to factory standards, you lose any data, similar step count and other activity/health information, that was not previously synced to your Fitbit account.

Additionally, any 3rd-party apps, clock faces, and other customizations are likewise removed from the Fitbit.

Before you factory reset, remove your Fitbit from the Fitbit app following the directions above.

If you can navigate (swipe) to a different screen on your Fitbit, use these steps to factory reset your Fitbit.

1. Open theSettings app.
2. ChooseNigh.
3. TapManufactory Reset or Clear User Data.

For the newest Fitbit watches, try this manual reset procedure simply if you cannot access the software method and your Fitbit is still stuck on the red 10 screen.

1. Printing and concord the side button until the screen turns off, usually viii-10 seconds.
2. Every bit the screen turns off and you feel a short vibration, release the side button and immediately printing and hold that push button again.
3. Wait for the Fitbit logo to appear.
4. Once it disappears, immediately release the side push and press and concord information technology again until you feel some other vibration.
5. Afterward you lot feel the vibration, release the button. This 2nd vibration indicates you lot've started the factory reset.

See this article.Need to restart or reset your Fitbit? Learn the steps for detailed stride-by-stride directions on resetting your Fitbit model.

Contact Fitbit Support

If, later all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if it routinely pops up, achieve out to Fitbit Client Support for farther assistance.

Earlier you contact Fitbit, make sure you take your series number, proof of buy and check its electric current warranty status.

In general, Fitbit offers a one-year warranty for most of its wearables in the United states and two years for Europe. If your Fitbit is under warranty and their support team cannot set information technology, they send a replacement at no accuse to you.

Even if your Fitbit is more than 1 or 2 years old, Fitbit Support usually offers a replacement discount.

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Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/

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